Contact and Policies
Interested in a Custom Order or have a question?
Get in touch via the form below and I'll get back to you as soon as possible!
A non-refundable deposit is required prior to start of order (deposit amount subject to scale of order).
Personalized, modified and / or custom items are non-refundable and can not be exchanged for other item(s).
Shipping & Handling:
I take care in packaging all items. Each piece will be in an individual clear plastic bag; wrapped in bubble wrap, and shipped in a bubble mailer or box via USPS. Your S&H Fee includes postage, mailing supplies and tracking.
I use commercial grade metal components and stringing materials. I am confident in the condition of my items because I check connections / durability etc prior to packaging for shipping. I will not be responsible to breakage / damage caused by mishandling / negligence.
S&H fees are non-refundable. All returns must be in original condition. Buyer will pay for return shipping charges.
Refunds & Exchanges:
I want you to be completely satisfied with your purchase(s). If for any reason you wish to return or exchange your purchase(s), You must contact me by email within 5 Days of receiving your item(s).
10% Re-stocking Fee will be deducted from refund amount unless item is faulty / defective - defined as "breakage due to defective parts" not normal wear & tear or damage.